Microfund for Women Receives International ISO for Quality Management

Microfund for Women has received the ISO 9001:2015 international certificate, related to the quality management system after the company met the documented requirements within the well-known and internationally agreed specifications.

The certificate followed the work to unify all relevant procedures related to serving the company’s beneficiaries and re-examining all operations to develop them in accordance with the instructions, regulations, and best practices governing the micro-finance sector. The CEO of the company, Lama Zawati, confirmed that this award is the result of the modernization and development policies that the company follows to keep pace with the various developments in the financial and technological scene with the aim of improving the services, programs, and activities provided to its beneficiaries.

She also pointed out that the company’s management methodology and the efficiency of its human cadres had a major role in obtaining the international accreditation certificate, which reportedly would constitute a new motivation for the company to move forward towards empowering women on the economic and social levels, which would enhance their roles to be active and productive in various fields and sectors within their communities.

Zawati made emphasis that obtaining the international ISO certificate will inevitably directly affect the variety of financial and non-financial services, which include holding training courses and awareness workshops, and providing free participation in various exhibitions and bazaars offered by the company to its beneficiaries.

She explained that the company is considered a pioneer in employing technology and automation in most of its internal and external operations, after it distributed “tablet” devices to its cadres, opened electronic wallets for its beneficiaries, and launched the MFW application on smartphones, which contributes to enhancing the quality and transparency of the services. It facilitates transactions and inquiries about all the company’s services with ease.

Zawati added that the international certificate is now added to the series of successes and achievements of the company’s journey, which spanned more tan a quarter of a century since its establishment in 1996, as a private non-profit company that operates under the supervision of the Central Bank of Jordan and has taken into account the interest of women and empowering them by all available means.